June 2022 Newsletter

June 2022 Newsletter

In everything we do, we test and learn. We evaluate conversion rates and net promoter scores and engagement and many other metrics. One of my favorites, however, is more akin to counting steps on a Fitbit. Each month, I look back at the newsletters from a year and two...
April 2022 Newsletter

April 2022 Newsletter

A couple months ago, my Wi-Fi provider had an outage. So, I packed up my laptop and headed to a coffee shop, which I love to do anyway.  Three days and way too many lattes later, three different customer service agents from the Wi-Fi provider had told me, “There is no...
February 2021 Newsletter

February 2021 Newsletter

Alone, we can do so little. Together we can do so much. – Helen Keller We have yet to meet someone who, as a kid, said they wanted to be a short-term rental owner, host or manager when they grew up. In some ways, this is our most common characteristic as a community:...