If you self-manage a short-term rental, you have probably fielded some challenging questions or requests from guests, including those that indicate guests would inadvertently – or intentionally – skirt your house rules.
Sticking to your house rules and booking requirements is important, and while that may mean some guests don’t get the answers they want or must book elsewhere, there are ways to respond in a friendly but firm way to maintain a positive relationship. Check out some templated responses to common questions below to make this easy.
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Q: Can I book your home for my relative/friend/coworker?
Q: I need to cancel our reservation at the last minute. May I get a refund?
Q: Can we arrive to the rental early or check out late?
Q: What is your house rule on parties? Can I host my bachelor party/spring break gathering at your home?
Q: Can I bring my non-service animal to your non-pet property?
Q: Can extra people stay in your vacation rental? They are OK with sleeping on the couch or an airbed.
Q: Can you accommodate my excessive requests for things 1, 2, 3, 4, and 5?
Q: {Thing A clearly described in your photos/description/house rules} was not as expected. Can I get a refund?
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