Executive Director/Operations Manager – Part-Time, New York-Based (WFH)

Rent Responsibly is an education and community-building platform for short-term rental operators as well as an association management service provider to short-term rental associations around the country.

The Executive Director or Operations Manager (title dependent upon experience) will support our client, the Empire State Property Owners Association, to lead its revenue growth, member engagement, operations, and advocacy initiatives. This part-time role is ideal for a self-managed go-getter who can balance ambition and creativity with hands-on execution. 

About the Empire State Property Owners Association

Empire State Property Owners Association (ESPOA) is a newly formed statewide organization dedicated to protecting property rights and advocating for fair, balanced short-term rental policies across New York. Founded in response to the growing need for coordinated statewide representation, ESPOA is working to bring property owners together around a shared mission of responsible advocacy, education, and collaboration. As the organization grows, it is committed to building a strong, unified voice that supports both New York property owners and the communities they serve.

ESPOA is led by a thoughtful, professional board that believes effective advocacy starts with being prepared. Strategic and detail-oriented, they take the time to understand complex issues, do the homework, and approach every conversation with credibility and purpose. As they lay the foundation for the organization, the board is focused on building relationships, advancing practical solutions, and creating a respected voice that will serve New York’s short-term rental community for years to come.

This role starts part-time with the potential to expand based on the organization’s growth.

The Executive Director or Operations Manager will report to Rent Responsibly’s Director of Alliance Operations and the board of ESPOA. This position is work-from-home and will average 45 hours per month. Applicants must be based in New York. The position will start in September.

Candidates without executive director experience will start as Operational Manager and, with success in the role, be provided training and professional development to become an Executive Director.

Primary Responsibilities:

• Revenue Growth and Retention: Includes memberships, sponsors, donations, and the development and management of additional revenue opportunities. These activities will be conducted both 1:1 and 1:many, including the following:
  1. The planning and management of virtual and in-person events, including capturing polished photo and video content for future use
  2. Posting and engaging with followers on social media
  3. Engaging with members inside the member portal
  4. Developing and sharing new member benefits
  5. Email Communications: Includes emails to members and subscribers, including but not limited to a monthly newsletter, advocacy alerts and regulatory updates, event registration promotion, news, and sales promotions
• Leadership meeting management: Includes agenda preparation, meeting facilitation, action item tracking and follow-up, execution of directives from the meetings, meeting reminders, and meeting scheduling.
• Inbox management: Includes email inbox, social media direct message inboxes, and the member portal direct message inbox.
• Liaise with Rent Responsibly’s association support team

Secondary Responsibilities:

• Local news monitoring and media relations: Includes tracking important news developments, managing inbound and outbound connections with reporters, and preparing board members for media opportunities.
• Legislation and Issue Tracking: Includes monitoring of the regulatory dashboard and alerts (provided by Rent Responsibly), monitoring other regulatory sources, and keeping a pulse on local/state conversations.
• As-Needed Responsibilities:
  1. Program and campaign development, such as surveys or election engagements
  2. Liaise with chapters (if applicable in the future)
  3. Board member and volunteer recruitment, application management, and onboarding 

Candidates with qualified experience in the following may also be asked to help with:

• Board Guidance (where appropriate): Includes upholding bylaws, strategic input, operational efficiency and effectiveness, and idea generation.
• Financial clerical needs (with the Treasurer)**
  1. Annual reports
  2. Tax document support
  3. Orders and payments
  4. Reimbursements
  5. Basic budgeting and transaction tracking
  6. Sponsor payment collection

Rent Responsibly will provide training and support for all systems and technology deployed with the Empire State Property Owners Association.

Required Experience and Qualifications:

• You are based in New York.
• You have a minimum 2 years of experience as an executive director or other related work with a nonprofit or volunteer-based organization, such as operations management or project management. 
• Your communication style is polished, kind, clear, and responsive, and you know how to communicate with different personas across different platforms, especially social media
• You are passionate about building and expanding a mission-driven membership organization, with a proven track record of growing and retaining membership and generating other revenue.
• You’re a team player with a can-do spirit
• You are adept at managing your time. You meet deadlines and execute with excellence (not perfection). You’ve got strong organizational abilities and attention to detail.
• You are reliably self-managed. If you are accountable for something, you will get it done without being reminded, and nothing will fall through the cracks.
• You are familiar with Slack, Google Workspace, HubSpot, and Hivebrite community management software, or you’ve used similar tools and are comfortable with learning to use to these platforms.

Bonus Skills/Experience:

• A well-connected network of policymakers in New York, or the ability and enthusiasm to build new policymaker relationships
• Experience in the short-term rental industry and/or short-term rental regulations
• Experience with non-code website management and content updates
• Comfort working with small, fast-moving teams. You’re not shy about stepping into an evolving role and are excited about building the role as we go.
• You sometimes enjoy playing a coach-like role and spotting opportunities to offer advice or guidance to clients. Similarly, you’re tech-savvy but comfortable working and supporting those who are not.
• You don’t shy away from making processes more efficient or creating new processes from scratch when needed.
• You don’t mind recurring tasks and projects and relish the opportunity to improve them with each iteration.
• You’re OK with and even excited to step outside your comfort zone.

What It’s Like to Work for Rent Responsibly

Rent Responsibly is a 100% remote team. We collaborate daily through Slack and Google Workspace. We don’t measure our days from 9 a.m. to 5 p.m. but through productivity and execution. Our teammates must be self-directed and have (or be able to create) the ideal remote work environment for themselves.

We are a small but nimble and enthusiastic team, so those who are willing to jump in with both feet on team projects, wear multiple hats, and then switch those hats on the fly will be happiest here. We invest in our teammates’ growth, too, including professional development resources and opportunities to take on higher roles as the company grows.

TO APPLY:

Email our Director of Alliance Operations at hiring@rentresponsibly.org with your resume attached and tell us why your experience, skills, and qualities make you a good fit for this role. Please also list two references from relevant past roles.

Form letters and applications that do not follow this process will be ignored, but all genuine applicants will receive a response.

Rent Responsibly is an Equal Opportunity Employer

We believe in tables where everyone has a seat and a voice. That starts with us.

Rent Responsibly is proud to be an equal-opportunity workplace, and we encourage people of all backgrounds to apply. Your race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression do not matter to us; only your merit, passion, and kindness do.