by Paris Achen | Feb 18, 2025 | Guest Communications, Hosting and Management, Marketing
It can be incredibly frustrating when your short-term rental property vanishes from Airbnb or Vrbo search results — especially if you have a strong rental history, glowing five-star reviews, and a finely tuned listing. After all, if your listing doesn’t show up or has...
by Paris Achen | Jan 31, 2025 | 2024 RR Summit, Advocate Engagement, Event Recaps, Guest Communications, Hosting and Management, STR Advocacy 101
The short-term rental industry is thriving, but staying ahead requires operators to adapt to rapidly advancing guest expectations, regulations, and technology. During a fireside chat at the RR Summit Rise and Thrive, Tim Rosolio, Vice President of Vacation Rental...
by Paris Achen | Jan 17, 2025 | 2024 RR Summit, Event Recaps, Guest Communications, Hosting and Management, Marketing
We can’t all afford to hire an intern to handle the repetitive tasks of operating a short-term rental business, but with artificial intelligence (AI), we can enlist the help of a free or low-cost “robot” to accomplish much of the daily drudgery that overwhelms our...
by Paris Achen | Oct 28, 2024 | Guest Communications, Hosting and Management, Marketing
Every interaction with your property matters from when guests book to when they check out. Well-optimized check-in and check-out processes reduce your stress and enhance the guest experience. Whether you choose a hands-off, self-check-in approach or prefer to greet...
by Paris Achen | Oct 14, 2024 | Guest Communications, Hosting and Management, Marketing, Property Care
With the rapid growth of AI, the number of new apps and platforms for increased productivity can feel overwhelming. Learning all of them consumes time and money, but these tools can be worthwhile if you start small and grow gradually. This is especially true for small...
by Paris Achen | Oct 8, 2024 | Guest Communications, Hosting and Management, Marketing, Property Care, Safety
Short-term rental influencers and thought leaders can provide much-needed information and guidance for new and developing hosts in an industry without formal education or training. These insider voices offer insights, lessons from experience, practical tips, best...
by Paris Achen | Sep 24, 2024 | Guest Communications, Hosting and Management
Some of the worst hosting experiences serve as parables on the importance of having a detailed short-term rental agreement with guests. A well-drafted rental agreement protects you and your guests from potential disputes and outlines expectations for both parties....
by Paris Achen | Aug 12, 2024 | Guest Communications, Hosting and Management, Marketing
How can you enhance your guests’ experience at your short-term rental and attract more 5-star reviews? The trick often lies in excellent communication. Communication is “the most cost-effective piece to your hospitality operations puzzle that you have ever put into...
by Paris Achen | Jan 3, 2024 | 2023 Winter RR Summit, Event Recaps, Guest Communications, Hosting and Management, Marketing
For The Outpost Group in Jackson Hole, Wyoming, creating an incredible guest experience and supporting local businesses are one and the same. What was originally just one business, Outpost Vacation Rentals, has expanded into a holding company of six businesses. These...
by Paris Achen | Nov 6, 2023 | Guest Communications, Hosting and Management, Marketing
A well-considered cancellation policy can make your vacation rental more competitive, boost your reviews, and ultimately, impact your bottom line. However, there’s no consensus on the best cancellation policy for a vacation rental. The effectiveness of a strict,...
