Rent Responsibly is a community-building platform for a growing number of local short-term rental alliances across the US. Through remote support services, hands-on training, and centralized technology, we power local STR groups and help them work together to creatively solve communal problems, share resources, and deepen their connection with local small business communities and local governments.
The Product Manager will work closely with the Rent Responsibly co-founders to understand existing friction points, inefficiencies and identify opportunities to optimize existing software and, most importantly, integrate new software and automations. We are currently in “no code mode” but expect to build custom software and tools as needed.
The Product Manager will report to the Executive Director. This position can be full-time or part-time and will start as contract to hire will start in June.
In your first month, you will:
- Spend time learning about the co-founders’ vision for our product in 1 year, 3 years and 5 years
- Embed yourself with the Rent Responsibly team to understand first hand how we currently deliver value to our members, alliances and partners
- Develop a “map” of our current software tools with a focus on identifying areas of inefficiency or underutilization of existing tools (low hanging fruit improvements)
- Develop customer journey documentation to identify areas where we can add value, better educate our members
In your first three months, you will:
- Implement the low hanging fruit improvements and automations you identified in month one including studying the efficiencies created and KPIs
- Conduct external stakeholder interviews to understand needs and pain points
- Developed a product roadmap that will enable Rent Responsibly to deliver value to our members with an exceptional NPS score
In your six months, you will:
- Optimize all internal software tools, integrate automations that enable our software tools to work seamlessly with one another
- Begin scoping any custom integrations or custom coded tools we will need to reach our ambitious growth goals
Primary Duties:
- Own the management of Rent Responsibly’s alliance management software and all integrations, including implementation, optimization, troubleshooting, managing requests with the software provider’s support team, and coordinating with the Rent Responsibly team on user education materials
- Research, identify and implement additional software for alliance management and internal use
- Scope custom software and integrations
- Design and run beta and pilot programs
- Collaborate with the co-founders to manifest their vision through designing a product that will delight users and ultimately be used by millions of users
Secondary Duties:
- Scoping for custom product development when licensable solutions are not sufficient
- Building a product and engineering team when necessary
- Conducting user testing and focus groups when necessary
Qualities and Qualifications:
- You exemplify superior project management and interpersonal skills.
- You’re naturally curious, positive and creative.
- You’re a nimble team player who collaborates well with others.
- You have sincere empathy for the customer and a commitment to delving deep into the challenges they present or experience.
- You have demonstrated success defining and launching excellent products.
- You’re not shy about stepping into a role that hasn’t yet existed on our team, and you’re excited about building the role as we go.
- Your communication skills are on point and your written communication is impeccable.
- You have supreme attention to detail.
- You don’t shy away from making processes more efficient or creating new processes from scratch when needed.
- You are adept at managing your time. You can juggle projects and shuffle priorities flexibly. You versed in saying “Yes, but” or “No, but” to new requests.
- You are comfortable working with small teams that collaborate and shift often.
- You think two and three steps ahead with strategy and tact.
- If you’ve ever taken a DISC assessment, you probably score higher in S & C qualities.
Bonus Points:
- You’ve developed a mobile app
- You are proficient at basic coding
- You’ve managed CRMs and databases
What It’s Like to Work for Rent Responsibly
Rent Responsibly is a 100% remote team regardless of Covid-19. We collaborate daily through Slack, Zoom, GSuite tools, and Airtable. We don’t measure our days from 9 a.m. to 5 p.m. but through productivity and execution. Our teammates must be self driven and have the ideal remote work environment for themselves.
We are a small but nimble and enthusiastic team, so those who are willing to jump in with both feet on team projects, wear multiple hats, and then switch those hats on the fly will be happiest here. We invest in our teammates’ growth, too, including professional development resources, ample opportunities to take on higher roles as the company grows, and space to pursue entrepreneurial endeavors.
Benefits:
- Competitive pay commensurate with skills and experience
- Paid holidays (full-time only)
- Unlimited vacation (full-time only)
- Work from anywhere
- Travel to fun and exotic vacation destinations (when it’s safe to travel again)
- Flex Fridays: No internal meetings on Fridays so you can spend your day getting sh*t done any way you like.
- Quarterly Flex Weeks: No internal or external meetings allowed so you can tackle deep work, personal professional development projects, and other things that require uninterrupted focus and flexibility.
- Monthly phone/wifi stipend (full-time only)
- Monthly wellness stipend (full-time only)
To Apply:
Send an email to our Executive Director at info@rentresponsibly.org sharing why your experience, skills and qualities make you a good fit for this role and links to three things you have produced that showcase your skills. Please also attach your resume. Form letters and applications submitted that do not follow these instructions will be ignored. All genuine applicants will receive a response.
