Glowing guest reviews are the lifeblood of any successful short-term rental and give validity to what we do as hosts. About 79% of consumers say they value online reviews as much as personal recommendations.
But once in a while, we get a bad review. Whether or not it’s justified, how we respond to this negative feedback may be as critical to our business as getting a majority of positive reviews. Here is a step-by-step guide for preventing bad reviews and dealing with them successfully when they happen.
This article is now available inside the Rent Responsibly Network!
Join or log in now to get the answers to:
How to stay one step ahead for future guests
Preparing for negative reviews
How to not take it personally as a host
How to remove bad reviews from Airbnb or Vrbo
Replying to the bad review the right way with a professional response
Get this article and other resources inside the Rent Responsibly Network!
…
